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Return, Refund and Cancellation of Services Policy

 

 

This Return, Refund and Cancellation Policy was last updated on October 01, 2019

Return and refund policy

We at The Bamboo Manager Project understand that a simple ‘click’ maybe a simple mistake or your circumstances may have changed. We offer the required 14 day returns policy on our online products, sometimes known as ‘the cooling off period’.

Below we outline our policy to the various products offered and any related administration fee that may be implemented.

 

Online courses

Online courses and products related to these courses are exempt from the 14 day returns requirement once the course and its materials have been accessed.

After the course is accessed No Refunds will be entered into.

We deem that the course has been accessed when the course is activated by entering and logging into the third-party hosting site of the course ‘instructure.com’,by  using your unique personal ID (which will have been supplied by us via email following your purchase).

 

If you have changed your mind or believe that the course you ordered is not the one for you at this time  

DO NOT activate the account but contact us directly at

thebamboomanagerproject@gmail.com

Please include all of your account details within the email

 

We will check that there has been no access or activity within your course account prior to entering into the refund procedure.

Please note that all of our courses are taught in English at this time.

Cancellation of services

Educator/International Learning, Conference Speaker & Bespoke Services

Cancellations made by you for any services previously booked, which requires a member of ‘The Bamboo Manager Project’ in person or via a digital platform to attend i.e. training - speaking - educational event.

 

Cancellation made 28 days prior to the scheduled event will incur no administration fee, however any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be subtracted from the refund due to you and any outstanding balance shall be invoiced for.

 

Cancellation 15-27 days prior to the scheduled event will incur a 20% administration fee of your original payment and any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be subtracted from the refund due to you and any outstanding balance shall be invoiced for.

 

Cancellation 8-14 days prior to the scheduled event will incur a 50% administration fee of your original payment and any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be subtracted from the refund due to you and any outstanding balance shall be invoiced for.

Cancellation 0-7 days prior to the scheduled event, no refunds will be issued. Any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. will be invoiced for.

Consultancy

Cancellations made by you for any services previously booked, which requires a member of ‘The Bamboo Manager Project’ in person or via a digital platform to attend a consultancy event.

Cancellation made 28 days prior to the scheduled consultancy will incur no administration fee, however any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be subtracted from the refund due to you and any outstanding balance shall be invoiced for.

 

Cancellation 15-27 days prior to the scheduled consultancy will incur a 20% administration fee of your original payment and any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be subtracted from the refund due to you and any outstanding balance shall be invoiced for.

 

Cancellation 8-14 days prior to the scheduled consultancy will incur a 50% administration fee of your original payment and any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be subtracted from the refund due to you and any outstanding balance shall be invoiced for.

Cancellation 0-7 days prior to the scheduled consultancy, no refunds will be issued. Any costs that we have made in direct response to your original booking i.e. travel, visas, accommodation etc. these will be invoiced for.

Promotional merchandise product

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

 

When we receive, a valid warranty claim for a merchandise product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.

Customer support details & contact info

For customer support please contact us directly at: thebamboomanagerproject@gmail.com